At Violet, we value your feedback as an opportunity to improve our services. Whether you're sharing a positive experience, suggesting improvements, or expressing concerns, we're committed to responding with respect, confidentiality, and timeliness. If you'd like to share feedback, or a complaint please email us at info@violet.org.au
When you submit feedback or a complaint, we ensure you are:
Treated with respect and actively involved in the process
Provided with accessible submission channels
Acknowledged within 2 business days
Given a resolution within 28 days
Informed of decisions and any further options
We maintain a complaint register for transparency and use feedback to enhance our service delivery and staff development. If you're reporting serious misconduct, our Whistleblower Protection program safeguards those who come forward.
We view every piece of feedback as valuable input that helps us better serve our community during difficult times.
